Refund policy

Returns & Refunds Policy

At KLYR Apparel, we stand behind the quality of our products and want you to be satisfied with your purchase. If there's an issue with your order, we're here to help.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery at hello@klyrapparel.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We'll review the issue and work to make it right as quickly as possible.

Returns

Because KLYR products are made to order, we do not accept returns for:

  • Buyer’s remorse

  • Ordering the wrong size

  • Ordering the wrong color

  • Change of mind

If there is a problem with your order, please contact us and we'll work with you to find a reasonable solution.

Exchanges

If you need a different size, please contact us within 14 days of delivery.

Exchanges may be approved on a case-by-case basis depending on product condition and inventory availability.

Customers are responsible for return shipping costs associated with voluntary size exchanges unless otherwise approved by KLYR Apparel.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Worn or washed apparel

  • Items damaged through normal use

  • Personalized or custom products

  • Gift cards

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers may have the right to cancel or return an order within 14 days of delivery in accordance with applicable consumer protection laws.

Returned items must be unworn, unused, in original condition, and accompanied by proof of purchase.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Financial institutions may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us at hello@klyrapparel.com.

Questions?

For questions regarding returns, exchanges, or refunds, contact:

KLYR Apparel
Email: hello@klyrapparel.com